Privacy Policy

1. Who we are

TJ Window Cleaning provides window cleaning, sunroom cleaning, soffit and fascia cleaning, gutter cleaning and related exterior cleaning services in North Carolina.

For questions about this policy or personal information, please get in touch using the Contact Us page on this website.

2. Information we may collect

When someone contacts us, we may collect their name, email address, telephone number, property or service address, requested services, preferred schedule and the details included in an inquiry or quote request.

If a service is arranged, we may also hold booking details, access instructions, communications, records of work requested or completed, and information needed for billing or customer support. Basic technical information may be recorded when the website is visited.

3. How information is collected

Information may be supplied directly through our contact forms, by telephone, by email, through social media, or during the quoting and service process. Website hosting and embedded services may also produce technical logs or collect information when used.

4. Why we use personal information

Personal information may be used to answer questions, prepare quotes, confirm appointments, deliver cleaning services, coordinate access to a property, provide service updates, manage payments and records, respond to complaints, and communicate about future bookings.

Information may also be used where reasonably necessary to maintain website security, manage business operations, resolve disputes or comply with applicable legal and accounting requirements.

5. Communications and marketing

We may contact customers about their inquiries, quotations, appointments, service reminders and follow-up questions. Promotional communications, if sent, should follow applicable law and any consent or opt-out requirements. Marketing preferences can be changed by contacting us.

6. Property photographs and reviews

Photographs may be taken to assess a cleaning job, document its condition or show the results of work. If photographs, videos or customer reviews are to be used publicly, any necessary permissions and preferences should be respected.

Customers can contact us with concerns about an image or review associated with their property.

7. Sharing information

Information may be shared where necessary with providers that support website hosting, forms, email, scheduling, payment processing, maps or other business operations, and with professional advisers or public authorities where lawfully required.

Service providers should handle information only as needed for the relevant service and subject to applicable privacy and security requirements.

8. How long information is kept

We may retain information for as long as reasonably necessary to handle an inquiry, manage a customer relationship, complete the requested service and meet record-keeping, accounting, legal or dispute-resolution needs. Retention periods may vary depending on the type of information.

9. Security

Reasonable measures should be used to protect personal information from unauthorized access, misuse, loss and disclosure. However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

10. Your privacy choices and rights

Depending on the law that applies, individuals may have rights to request access to, correction of or deletion of certain personal information, and may have choices about some uses or disclosures of their data.

Please use the Contact Us page to make a privacy request or raise a concern. Requests will be considered in accordance with applicable law.

11. External websites and services

Our website may contain links to third-party websites or embedded content such as Google Maps. These providers control their own privacy practices, which may differ from ours. Their notices should be reviewed separately.

12. Changes to this policy

This Privacy Policy may be updated to reflect changes to our website, services, technology, business practices or legal requirements. The current version and its last-updated date will be shown here.