Terms & Conditions

1. About these terms

These terms apply to use of the TJ Window Cleaning website and provide general information about the services described here. Any specific quotation, booking confirmation or other written terms agreed with a customer take priority where they address the same issue in greater detail.

Visitors agree to use this website lawfully and not interfere with its content, operation or security.

2. Website information

We aim to keep information about our services accurate and up to date, but service descriptions, coverage areas, availability, methods and other details may change. Website content is provided for general information and should not be treated as a guaranteed quotation or confirmed appointment.

3. Inquiries, quotations and bookings

Submitting a contact form or requesting a quote does not create a confirmed booking. Any price or proposed work may depend on property size, accessibility, condition, requested services and other details established before the work begins.

A booking is confirmed when the service, timing and any applicable charges or arrangements have been agreed by TJ Window Cleaning and the customer.

4. Property access and customer responsibilities

Customers should provide accurate property and contact information, tell us about relevant access restrictions or hazards, and arrange reasonable access to the areas being cleaned.

Please let us know in advance about locked gates, pets, parking restrictions, fragile surfaces, damaged fittings or other circumstances that may affect the safe completion of the work.

5. Our cleaning services

TJ Window Cleaning offers window, sunroom, soffit and fascia, gutter and related exterior cleaning services. The exact scope of work will be set out in the agreed quote or service arrangement.

Cleaning results may vary with the condition, age, material and previous maintenance of each surface. Permanent staining, existing damage or inaccessible areas may not be fully removable or treatable.

6. Safety and weather conditions

Work may need to be postponed, changed or declined where weather, height, access, electrical hazards, structural condition or other site circumstances make the work unsafe or impractical.

Where this happens, we will aim to explain the issue and discuss a suitable next step or alternative appointment.

7. Cancellations and scheduling changes

Customers should provide as much notice as reasonably possible when cancelling or rearranging an appointment. Any cancellation charge, deposit or specific notice period should be communicated and agreed before a booking is confirmed.

We may need to reschedule work because of unsafe conditions, equipment issues, emergencies or other events beyond reasonable control and will aim to communicate changes promptly.

8. Pricing and payment

Prices, deposit requirements, payment methods and due dates are subject to the individual quote or booking arrangement. Any additional work or material change to the agreed service should be discussed before extra charges are incurred.

Customers should raise questions about an invoice or the agreed work as soon as reasonably possible so they can be reviewed.

9. Concerns and service issues

If a customer has a concern about completed work, we ask that they contact us promptly with details so the issue can be assessed. Any appropriate remedial action will depend on the agreed service, the circumstances and applicable consumer rights.

10. Liability and customer rights

Nothing in these terms excludes or limits liability or rights that cannot lawfully be excluded under applicable law.

Responsibility for loss or damage will depend on the circumstances, including the agreed work, reasonable care and any existing damage or condition of the property. These terms do not remove remedies that may be available under applicable law.

11. Intellectual property

Unless otherwise indicated, the branding, written content, layouts, photographs and other materials on this website are owned by TJ Window Cleaning or used with permission. Content may not be copied or commercially reused without permission except where permitted by law.

12. Acceptable website use

Visitors must not attempt unauthorized access, introduce harmful code, misuse contact forms, impersonate others or use the website for fraudulent or unlawful purposes. We may take reasonable steps to protect the operation and security of the website.

13. Third-party websites and applicable law

Links and embedded services provided by third parties are governed by those providers and may have separate terms.

These website terms are intended to operate under applicable laws of North Carolina and the United States, while preserving any mandatory rights and protections that apply to customers.

14. Contact

Questions about these terms or about arranging a cleaning service can be sent using the Contact Us page on this website.